Return Policy

Return Policy

If you are not 100% satisfied with your purchase,  We’ll refund the full cost of the item minus shipping costs. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

If you are not entirely satisfied, simply send it back for up to 30 days from the date you purchased it. We’re here to help. Please send us an email to:

tembonyc@gmail.com

Once your return has been accepted, wrap the item securely in its original packaging (if possible) This is very important. Any product you return must be in the same condition you received it.

Please include a note with your name and order number inside package.

Send the package to the address below:

Tembo NYC
410 Central Park West
#9B
New York, NY 10025

We will notify you via e-mail when we have processed your return.

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Tens.

If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.